Terms and Conditions of Use:
Access to, and use of Supac Ltd’s website and the products and services available on this website are subject to the terms and conditions set out herein. By accessing the website and using its services, you are agreeing to
be bound by the terms and conditions as may be updated from time to time.
Supac Ltd reserves the right to withdraw this website or any of the products or services on offer at any time, without liability.
Nothing in these terms and conditions shall affect the buyer’s statutory rights.
In accessing and using Supac Ltd’s website, the user agrees not to misuse it in any manner whatsoever. Where breaches of the Computer Misuse Act 1990 occur, Supac Ltd will report any such breaches to the relevant law enforcement
agencies whereupon appropriate action may be taken to bring the alleged offender to justice.
Intellectual Property, Software and Content
The intellectual property rights in all software and content made available on or through this website remain the property of Supac Ltd or its licensors and are duly protected by copyright laws. All such rights are reserved
by Supac Ltd and its licensors. Supplied content may be stored, printed and displayed for personal use only. Users of Supac Ltd’s website are not permitted to publish, manipulate, distribute or otherwise reproduce, in any
format, any of the content which appears on this website in connection with any business or commercial enterprise.
Making a Purchase and Payment
When making a purchase from our website, please browse the products on offer and add any items that you wish to purchase to your shopping cart. It is important that you order the correct part number for the application. Supac
Ltd will not be held liable if you order the incorrect part number. If you are unable to find the product you are looking for, please contact us. We will be happy to provide you with further advice and guidance.
When you have added the products you require to your shopping cart, please proceed to checkout. You will then be asked to register your payment details. We accept all major debit and credit cards excluding American Express
and Diners Club. When the payment process is complete you will receive an order number. Confirmation of your order will also be emailed to the email address you have provided. It is important you retain the order number
and confirmation, in case you need to contact Supac Ltd with a query regarding your order.
Pricing and Availability
We make every effort to ensure that all product details, descriptions and prices which appear on our website are accurate, however, errors may occur. If such an error should come to light with the price of any goods which you
have ordered, we will inform you of this as soon as possible. You will be given the option to re-confirm your order at the correct price, or to cancel it. If you choose to cancel the order and you have already paid for
the goods, you will receive a full refund.
We try to ensure that all products are in stock. In the event of a product being out of stock, we will place a backorder for you. We will inform you of this prior to placing the backorder, in case you do not wish to proceed
Products supplied within the UK will normally be delivered within 2 working days of acceptance of the order. Delivery to the Scottish Highlands and Islands will be delivered within 3 working days.
Products will not be supplied outside the UK.
Where a specific delivery date has been agreed, and where this delivery date cannot be met, the buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
In any event, time of delivery shall not be of the essence and Supac Ltd shall not be liable for any losses, costs, damages or expenses incurred by the buyer or any third party arising directly or indirectly out of any failure
to meet any estimated delivery date.
Delivery of the products shall be made to the buyer’s address as specified in the order and the buyer shall make all necessary arrangements to take delivery of the products whenever they are tended for delivery.
Title and risk in the products shall pass to the buyer at the point of delivery. All products must be inspected upon delivery and any issues must be reported to Supac Ltd by email, post, fax or telephone within 2 days of the
date of delivery.
Cancellation and Returns
If you are a consumer you have the right to cancel your contract with Supac Ltd within 14 days of the date of delivery of your order on condition that the product(s) has not been used.
Notice of cancellation must be given in writing by email, post or fax to Supac Ltd. The cost of returning the battery on the cancelled order is the responsibility of the buyer, unless Supac Ltd delivered the item to you in
Where a claim of defect or damage is made, Supac Ltd shall be responsible for the recovery of the product(s) from the buyer. The buyer shall be entitled to a full refund (including delivery costs) if the product(s) is in fact
Where products which have been returned are found to have been damaged due to the buyer’s fault, the buyer will be liable for the cost of remedying the damage caused and the associated delivery costs. In the event that the
returned goods are not defective or faulty, they shall be returned to the buyer. The buyer will be responsible for the delivery costs in such circumstances
All products carry a minimum of 1 year’s warranty against faults and defects which present themselves under reasonable operating condtions. Provided the right battery is used in the right application, the chances of a problem
occurring will be minimal. All batteries have a finite lifespan which is governed by the conditions under which the battery operates. Problems caused by sulphation, wear and tear, over charging and deep cycling are not
manufacturing faults and are not covered by Supac Ltd’s guarantee.
In the event that the buyer has fully charged the battery and believes that it is faulty, the battery must be returned to Supac for testing in the following way: -
Package the battery securely and send it back to us with the original invoice. We recommend that you use a recorded delivery service. Once received, we will carry out tests upon the battery. If the battery is found to be faulty
we will reimburse you the cost of carriage upon receipt of the courier’s invoice addressed to you. We will then arrange for a replacement battery to be sent to you. Where the battery is not found to be faulty, we will charge
you with the cost of carriage back to you.
Please note that for claims made under warranty, no refunds will be issued, and no warranties will be processed without the relevant paperwork.
Removing Batteries and Installing Batteries on Vehicles
When removing a battery from a vehicle in order to install a new one, first switch off all electrical loads and remove the ignition key. Disconnect the earth-connector (this is normally the negative on modern vehicles). This
may result in the loss of memory settings; please refer to the vehicle handbook. Following this, disconnect the live-connector and then remove the hold-down clamps.
When preparing the new battery for fitting, check that the battery has the correct polarity for the vehicle. Then check that the battery has the correct height for the vehicle. If a battery is too tall, it can short-out on
the bonnet or the bottom of a seat; it may even damage the bonnet.
It is good practice to place the old and new battery side by side to compare polarities, hold-downs and performance levels. Some batteries have hold-downs at both the sides and ends. Only the ones used for securing the battery
on the vehicle need to be checked.
Check that the battery is clean and dry and that the vent plugs or manifolds are firmly in position. The voltage must be above 12.50V. If not, charge the battery or use another that has a voltage above 12.50V. Ensure the two
terminal caps are still fitted at this stage.
When preparing the vehicle for fitting clear away any items on the battery tray which might damage the battery (placing a heavy battery on a piece of sharp grit can puncture the bottom of the battery). Check that the connectors,
the hold-down clamps and the tray are clean and corrosion-free (if there is any corrosion, hot water will instantly remove this). If there is severe corrosion which might affect the stability of the battery or has affected
other parts of the engine compartment, have the vehicle checked by an authorised distributor. The alternator drive belt must also be inspected to ensure the tension is correct (refer to the vehicle handbook or service manual).
It is also recommended that the electrical system and particularly the charging system of the vehicle be checked to make sure it is operating correctly. Again, reference should be made to the handbook or service manual.
When installing the battery, fit and tighten the hold-down clamps. These should be tight enough to secure the battery and not allow it to move. Be careful not to over tighten. Connect the live-connector first to the correct
battery terminal (normally the positive) after removing the terminal cap. Again, be careful not to over-tighten. Then, connect the earth-connector to the other terminal after removing the terminal cap. Do not over-tighten.
Place the 2 terminal caps on the old battery that has been removed from the vehicle to avoid the possibility of short circuits. Replace on the new battery any components that have been taken from the old battery such as
exhaust tubes, vent elbows, terminal covers, removable hold-down strips etc. The use of petroleum jelly is not necessary on modern polypropylene batteries, but there is no disadvantage in using it. Smear lightly on the
terminals. It is still recommended for hard rubber batteries.
For non-automotive applications, install the battery in line with the equipment suppliers recommendation.
Limitation of Liability
Except as may be implied by law where the buyer is dealing as a consumer, in the event of any breach of these terms and conditions by Supac Ltd the remedies of the buyer shall be limited to damages which shall in no circumstances
exceed the price of the goods and Supac Ltd shall not in any circumstances be liable for any indirect, incidental or consequential loss or damage whatsoever.
Nothing in these Terms and Conditions shall exclude or limit the liability of Supac ltd for death or personal injury resulting from the negligence of Supac Ltd or that of Supac Ltd’s agents or employees.
Trademarks, Images and Third Party Copyright Disclaimer
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this website are in no way associated,
linked or affiliated with Supac Ltd and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this website are owned by the respective trademark owners. Where a trademark
or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by Supac Ltd.
Supac Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website.
Any waiver by Supac Ltd of a breach of these terms and conditions by the buyer, shall not be considered as a waiver of any subsequent breach of the same or any other term or condition therof.
These terms and conditions and any dispute or claim arising out of them shall be governed by and construed in accordance with the laws of England and Wales, and subject to the jurisdiction of the English and Welsh courts.